Congratulations! You have been promoted and are now a manager for the first time. The learning curve on how to manage people can be steep.
For anyone who has ever been tasked with building a Customer Success Manager role from scratch, scaling out a Customer Success team, or implementing a Customer Success
If you are like everyone else, you start your day with an inbox full of emails that need to be addressed, phone calls that need
In my previous article, I covered how to hire your first Customer Success Manager. Now that you have “the one”, how do you get them up and
So here you are, building the next up and coming SaaS tool, with the ever so common recurring revenue model. Things are going really well.